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Overcoming the Digital Divide: Reaching the UK’s Elderly Population Through Alternative Channels

24 Sep 2024
Age UK's report "Offline and Overlooked" explores the challenges facing people with less digital access in an increasingly digital world. This is how IDS Media UK is making a difference.

In an increasingly digital world, the issue of digital poverty is one of growing concern. According to Age UK’s report “Offline and Overlooked,” fewer than 10% of the over-65 population in the UK have reliable access to the internet. This leaves a significant portion of the elderly population cut off from crucial services, information, and social connections that many of us take for granted. For these individuals, barriers like financial hardship, social isolation, and a lack of digital literacy exacerbate the divide.

At IDS Media UK, we recognise that overcoming this gap requires creative strategies that reach elderly and low-income audiences where they already are. Key locations like GP surgeries, hospital waiting rooms, and pharmacies offer invaluable opportunities to bridge the digital divide by delivering essential information through alternative, non-digital means.

The Power of Place: Why Physical Locations Matter

When it comes to reaching elderly audiences, the places they visit regularly are vital communication hubs. GP surgeries, pharmacies, and hospital waiting rooms are not just spaces for healthcare – they serve as trusted environments where individuals feel comfortable and are more receptive to information. For many older adults, these locations are some of the few places they frequent outside the home.

This is where IDS Media UK excels. By partnering with local healthcare providers, we can strategically place printed materials such as leaflets, flyers, and posters in these trusted environments. Whether it’s healthcare information, government services, or community resources, delivering these messages in locations they already know makes it more likely that this vulnerable population will engage with the content and get the crucial information they need – when they need it most.

The Power of Alternative Channels

While the internet may be inaccessible for many older adults, traditional communication channels are still highly effective. Print media remains a reliable source of information for this demographic. Flyers, posters, and brochures are tactile, easy to understand, and available in real-time. Adding digital screens in key locations can reinforce messages through simple, accessible visuals and short video clips, offering a modern but non-intrusive alternative.

At IDS Media UK, we specialise in creating multi-channel outreach campaigns that combine print and digital media. We distribute eye-catching posters and engaging flyers that communicate critical information. Our templates help your design team easily create content tailored to your audience. This strategy ensures that important messages are accessible to everyone, regardless of their access to digital devices or their level of tech literacy.

Making Crucial Information Accessible

One of the biggest challenges in reaching elderly audiences is ensuring that the information provided is both clear and comprehensible. Simplifying language, using large fonts, and incorporating clear visuals are essential for making printed materials and screen-based content accessible to older adults. By offering multiple formats, such as print and digital signage, IDS Media UK ensures that no individual is left behind. Whether it’s a flyer picked up in a pharmacy or a video seen in a GP surgery waiting room, the message is accessible and consistent.

The Human Cost of the Digital Divide

The impact of digital poverty goes far beyond the inconvenience of not having internet access. For many older adults, it means increased social isolation, limited access to healthcare information, and a reduced ability to stay informed about critical services. Financial hardship also plays a role, as those on fixed incomes may not be able to afford internet access or digital devices. By offering alternative channels to disseminate crucial information, we can reduce some of these barriers and promote greater inclusion.

Bridge the divide with IDS

IDS Media UK is committed to bridging the digital divide by creating innovative, alternative channels to reach underserved populations. We encourage local healthcare providers, pharmacies, and community organisations to partner with us in creating more accessible communication strategies that serve the elderly population.

If your organisation is ready to make information more inclusive and accessible, contact IDS Media UK today to learn how we can help design, create, and distribute effective outreach materials in the places that matter most. Together, we can ensure that no one is left behind in an increasingly digital world.


For effective outreach strategies that make a difference for elderly patients, get in touch with IDS Media UK. Let’s work together to close the digital divide and deliver critical information where it’s needed most.

Dean Gahagan From traditional media and digital screens targeting patients to sampling and educational packs for healthcare practitioners, Dean helps organisations approach OOH a little differently. Get in touch if you'd like to find out more.